Refund policy
Effective date: October 15, 2026
- Return window: 30 days after recorded delivery.
- Contact support before sending a return.
- Wrong, damaged or defective items receive seller-paid resolution.
- Approved refunds return to the original payment method.
1. Return eligibility
You may request a return within 30 days after delivery. Except for a defective, damaged or incorrect item, merchandise must be unused, unwashed, unaltered and in substantially original condition with included parts, manuals and packaging. Proof of purchase is required.
2. Starting a return
Email support@arcmotiongear.com with the order number, item, reason and relevant photographs. Wait for return instructions and authorization before shipping. Returns sent without authorization or to the business registration address may be delayed or refused.
3. Damaged, defective or incorrect items
Inspect delivery promptly and contact us within seven days when an item arrives damaged, defective or different from the order. Keep the product and packaging until instructed. After review, we may provide a replacement, prepaid return label, repair where appropriate, or refund. This policy does not limit rights available under applicable law.
4. Change-of-mind returns
For an eligible change-of-mind return, the customer is responsible for return shipping and safe packaging. Original outbound shipping charges are not refundable unless required by law or the return results from our error.
5. Non-returnable items
We cannot accept gift cards, clearly marked final-sale items, personalized items, or products that have been materially used, damaged after delivery or exposed to conditions that make resale unsafe. A hygiene-related exception does not prevent a valid claim for a defective or incorrect product.
6. Refund timing
We will inspect a received return and notify you of approval or rejection. Approved refunds are issued to the original payment method generally within seven business days after approval. Your bank or card provider may require additional posting time. We do not substitute store credit for a refund required by law.
7. Exchanges
The fastest exchange method is usually to return the eligible item and place a new order after return approval. If we made an error, support will arrange the appropriate replacement without requiring a duplicate purchase.
8. Order cancellation
Contact us as soon as possible. We will cancel and refund an order that has not entered fulfillment when reasonably possible. If it has shipped, the standard return process applies. If we cannot ship within the promised time, we will provide the delay or cancellation options required by applicable law.